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Has your DEWA bill gone up?


The results are in.


Nov 22nd, 2009

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“There is a normal fluctuation in bill amount depending on the actual consumption from one month to another, and it is possible that due to the change in the look of the bill, customers could have misunderstood that tariff is changed which is not correct,” it said.

The September bill was calculated “from a little before the month to a little after the month”, Abdullah Al Hajiri, executive vice president of Customer Service at DEWA told Gulf News, adding that it would be  taken into consideration in the next month’s bill. He also asked residents to file complaints with the authority.

Most of the complaints came from the Arabian Ranches district, Palm Jumeirah, Al Barsha, Dubai Marina, Mirdiff, and The Lakes, reported The National earlier this month.

Five percent of Kipp’s respondents, however, urge residents to “quit whining about your DEWA bills.”

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5 Responses »

  1. S on November 23rd, 2009 at 8:36 am:

    It’s true! i was shocked to see my bill amount of AED 278!! My bills usually range anywhere between AED 50 - AED 80 average every month. DEWA need to get their act toogether.

  2. Andrew on November 23rd, 2009 at 9:12 am:

    Fluctuations because the bill is calculated straddling August and October as well still won’t account for increases ranging from 50% to 500%

    Get your act together DEWA and admit you botched the communication, implementation and execution of your new billing system. Stop being clowns and making excuses. if you want trust, people want truth.

  3. George on November 23rd, 2009 at 9:30 pm:

    I am shocked to see my bill for Oct 09. First I noticed that the bill is in a new format comparing to the Sept bill. Then I noticed my bill amount is almost double and I could not believe it. I used to monitor my electricity consumption daily and log it in a piece of paper for the last one year. And this helps me to get an idea about how much electricity I am consuming each month and how much it will cost me for each month. But when I see the bill there is no comparison between my actual readings and bill’s actual reading for the month. I request Dewa guys must be more transparent, sensible, cooperative and more public friendly in the billing system.

  4. Plum Endemon on November 24th, 2009 at 12:17 pm:

    What about Palm District Cooling? Less than 20% of my last bill was consumption charge, ie what I actually used. The rest was the monthly service charge (30 AED) and capacity charge. No idea what the latter is but it makes up about 75% of the total bill. Even if I don’t use my air conditioning at all, I still have to pay around 240 AED per month in capacity charge - each and every month !! It’s outrageous.

  5. Ives on February 10th, 2010 at 9:17 pm:

    The water component of my DEWA bill has gone up 8 times, and I spend most of my time outside the country. DEWA is ripping us off !! and this is UNFAIR

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