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Airports fly towards new technology and mobile apps
By 2016, 75 per cent will provide services through social media platforms.
November 12, 2013 3:23 by kippreport
Airports around the world are steadily increasing their spending on new technology to approximately $6 billion in 2013, with extra focus on improving passenger experience and information, according to a survey released today.
In spite of economic struggles and fluctuating revenues for airports, the 2013 SITA/ACI/Airline Business Airport IT Trends Survey reveals that airports are confident about the future, with 90 per cent expecting their IT spending to either increase or at least remain stable in 2014.
The tenth annual study, which represents more than 255 airports and 54 per cent of global passenger traffic, reveals that passenger-processing technology is the top priority for airports globally.
By 2016, approximately 95 per cent plan to invest in mobile apps to provide status information on flights and help passengers to navigate through the airport. In addition, 75 per cent of airports will offer passenger services via social media by 2016, up from 56 per cent today. By the same year, passengers can also expect to see baggage self-service go mainstream, with more than 80 per cent of global airports providing bag tag printing and assisted bag drop.
Francesco Violante, SITA CEO, says: “Airports continue to invest in IT to improve operations and services. Our survey this year clearly shows that passengers are at the heart of this investment. As passenger traffic grows and airports aim to improve the passenger experience, technology is providing essential solutions, despite fluctuations in airport revenues.”