Core of Dubai’s ‘rude’ taxi drivers?
Many of us have left a taxi feeling rather infuriated with the etiquette, manners or even geographical knowledge of the driver but what is the reason behind this growing problem?
August 21, 2012 10:43 by Muhammad Aldalou
While it strikes the common nerve as ‘unjust’ to accuse every taxi driver in the city of being rude and inhospitable, enough reported cases do suggest a growing epidemic of badly trained drivers in Dubai. Being an avid taxi user, this ‘Kipper’ wasn’t too surprised to come across an Emirates24|7 report highlighting the growing problem with the hospitality and etiquette of Dubai’s taxi drivers, but rather more surprised at the chosen approach of finding a solution to this problem.
Many a time did the taxi giants and the RTA gather around a web of various incentives, from extra training, warnings or termination, to dilute this repetitive issue. After receiving many complaints from indignant customers, the Dubai Taxi Corporation has decided to take up the use of psychometric testing to ensure that the number of infuriated taxi drivers is reduced.
According to the DTC, every complaint is treated with the utmost importance but considering that even Twitter has seen the worst of the discussions regarding the infamous ‘taxi driver attitude’ in Dubai, Kipp is doubtful at how efficient the customer service can be at handling the heavy traffic of filed complaints.
Nevertheless, while warnings, better training, analysis and psychometric testing would help dilute the problem in the long run, Kipp has failed to spot any authorities discussing the reduction of working shifts as being a major possibility in the solution process.
“DTC drivers have to undergo a psychometric test and every case of misconduct is thoroughly investigated,” confirms Mansoor R Al Falasi, Acting CEO of Dubai Taxi Corporation. “DTC takes these complaints very seriously and strong disciplinary action is taken against the driver. And, if required some drivers are even terminated from ever working in the UAE.”
Taxi drivers averagely work 12 hours a day for 7 days a week. If Kipp didn’t know any better, we would say that cutting down those shifts as well as providing a mandatory day-off per week could prove a more effective change than endless hours of psychometric testing. After all, working nightshifts for 12 hours all week long could turn even the most gracious of people into raging balls of stress and anxiety.
Without a doubt, certain cases of misconduct can be improved and avoided with additional training, psychometric testing or, as a final resort, termination. But the Taxi companies need to seriously consider cutting deeper into their quarterly profits to hire extra drivers so that shifts can be cut into three without a reduction of their current wages. Voila, happy-go-lucky drivers is what you’ll get!