Kippreport gets the scoop from Neelesh Bhatnagar, CEO of Emax, and Nadeem Khanzadah, head of omnichannel retail at Jumbo GroupSeptember 2, 2015 5:24
It’s our cash, not yours
Message to the petrol stations: It’s our money and we’ll do what we want with it – that should include tipping your staff, if we choose.
December 28, 2010 2:51 by shafeer
Many staff at petrol stations are routinely subjected to strip searches by suspicious employers, sometimes during their shift and often before they go home, reports Emirates 24-7.
The measures are taken to combat theft, according to employers. A supervisor at one of the petrol stations told the website: “We have security cameras in strategic places to detect fraud and disputes with customers. In case of any major incidents, we retrieve camera footage and solve the problem. However, not all areas in the shop or petrol pump are covered by security cameras and, therefore, body searches are essential to control theft.”
But the measures are also used to keep check of whether employees are handed tips by drivers, says the report. One of the workers said: “We get only a small salary. Our respite is the tips that customers give. Some customers give us Dh100-Dh200 and ask us to keep the change. But if our supervisor sees it then we are terminated. In fact, in the last six months many new staff have been recruited to replace those terminated for alleged theft.”
Kipp is fortunate enough to earn well above the paltry 1,400 dirhams per month that one petrol station employee told the paper he earns. And we can say with confidence our job is not as testing as theirs – after all, when was the last time we had to work on our feet outside all day during the sweltering summer months? Never, of course.
We just can’t understand it. It’s no skin off the petrol companies’ noses if Kipp decides to let one of the forecourt attendants keep a few dirhams change. If anything, the companies should embrace it – it would make their staff happier, doubtless spur them on to better service, and might even leave the very few crooked employees less likely to steal from the shop.
What do you think? Should petrol station employees be allowed to accept tips? Is it acceptable for them to be strip searched if theft is suspected? Can you understand why companies pursue such measures?