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According to a recent survey, UAE customers are happier with bank services after the financial crisis. Do you agree?
The results are in.
November 30, 2009 2:04 by Aarti Nagraj
Since the financial crisis began, many international financial institutions have laid off staff in the Emirates – HSBC announced earlier this year that it cut 2 percent of its workforce in the UAE -according to reports, between 80 to 90 people. Morgan Stanley fired between 10 and 15 people from its Dubai office last year, and Lehman Brothers closed its office in the emirate, letting go of its 40 employees.
But it seems like the fear of losing their jobs has not extended to all bank employees; the maximum of our respondents – 37 percent – said that customer service at banks was and will always be bad.
However, another 36 percent said that the service varies from one bank to another. The Ethos survey also found some banks are performing much better than others; Dubai Bank jumped from 21st place last year to the second best overall bank this year.
“Dubai Bank spent the last 12 months concentrating on improving the skills of their staff, branch managers were also involved in making sure policies are enforced consistently,” said Judge.
RAK Bank was voted the best overall bank in the Ethos survey for the fourth time in a row.
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