Our Network

Register for our free newsletter

 
 
Latest News

According to a recent survey, UAE customers are happier with bank services after the financial crisis. Do you agree?

According to a recent survey, UAE customers are happier with bank services after the financial crisis. Do you agree?

The results are in.

1

November 30, 2009 2:04 by



Since the financial crisis began, many international financial institutions have laid off staff in the Emirates – HSBC announced earlier this year that it cut 2 percent of its workforce in the UAE -according to reports, between 80 to 90 people. Morgan Stanley fired between 10 and 15 people from its Dubai office last year, and Lehman Brothers closed its office in the emirate, letting go of its 40 employees.

But it seems like the fear of losing their jobs has not extended to all bank employees; the maximum of our respondents – 37 percent – said that customer service at banks was and will always be bad.

However, another 36 percent said that the service varies from one bank to another. The Ethos survey also found some banks are performing much better than others; Dubai Bank jumped from 21st place last year to the second best overall bank this year.

“Dubai Bank spent the last 12 months concentrating on improving the skills of their staff, branch managers were also involved in making sure policies are enforced consistently,” said Judge.

RAK Bank was voted the best overall bank in the Ethos survey for the fourth time in a row.



Pages: 1 2

1

Tags: , , , ,

1 Comment

  1. ali fakha on December 1, 2009 5:57 am

    i donthing it is right, most if not all bankls getting more unprofoessional in dealing with clients as if all cikents are thieves and running away with banks money.
    most of the banks appoint unprofessional people specially in the sales where after they got your application for what ever it is, you never see their face again or even a call from them or the bank itself.

    with all my respect to the banks operating in uae , they are still need long lessons in cuistomer services and customer satisfaction.

     

Leave a Comment