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Dubai government signs e-Services agreement


July 10, 2013 11:55 by

Dubai Smart Government (DSG) and Dubai Department of Economic Development (DED) signed an agreement on July 8, under which DSG will provide support services for DED’s electronic shared services. The agreement is aimed at upgrading Dubai’s government services and ensuring the optimal use of DSG’s government resources for the electronic services used by the DED.

DSG will oversee support services to attain the basic performance indicators through the supervision of the customer service section at the communication and business development department and its follow-up of DSG’s commitment to the agreement.

The support for DSG will be implemented on the following services: GRP systems, GIN, ePay, GSB, SMS Dubai, AskDubai, eComplain, eSuggest, eSurvey and GeSS.

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