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Dubai to become ‘smart city’

Dubai Smart Government updates mPay app

His Highness Sheikh Mohammed bin Rashid Al Maktoum reveals plans to transform emirate.

October 20, 2013 4:57 by



As part of Dubai’s ambitions to move towards an electronic and more efficient government, Dubai Smart Government (DSG) has today announced the release of several new smartphone applications and initiatives.

The announcement comes merely a day after His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, declared, on the eve of GITEX Technology Week, his plans to transform the emirate into a ‘smart city’.

His Highness announced that the project aims to increase WiFi penetration across Dubai and provide all of its residents with high-speed internet in public places.

“We have launched a new project to transform Dubai into a smart city. Education, healthcare and general security will be managed via smart systems,” he posted on his Twitter account.

Below are some of the recent government apps that were unveiled recently:

Mobile gateway app, mDubai: This application allows users to communicate with government departments and entities for news, activities and contact details. It also allows residents to view the most used eServices and access location maps of important service providers in Dubai, including hospitals, shopping malls, police stations, schools, banks and public parks. Users can also submit feedback and complaints, and receive notifications about interesting events happening in the emirate.

mPay app: This recently updated app allows Dubai residents to instantly pay government bills and fines. Users can pay their Dubai Electricity and Water (DEWA) bills, top up their Salik and Nol (Dubai Metro) cards, pay their traffic fines and settle Etisalat subscription bills.

HR self-service app: This provides services for the departments of human resources, allowing staff to inquire about job data and submit HR-related requests. It also provides a comprehensive and smart attendance calendar, and is regarded as a means to keep abreast of the news of colleagues and team members.

Suggestions and complaints app: This enables customers living inside or outside the emirate to submit comments, suggestions and complaints about the services provided to them by Dubai’s government entities.

MyID: This app, the first stage of which will be launched at GITEX, allows users to access all services provided by the Dubai government through single sign-on access using their Emirates ID card. It provides a unified electronic identity and eliminates the need to register separately for different services.

The Roads and Transport Authority (RTA) in Dubai has also announced its plans for a smart taxi application, which would allow customers to directly book taxis and track their movement in real time, without having to call the contact centre.

Mattar Al Tayer, executive director of the RTA, says the app is the first of its kind in the Middle East region. He says: “The smart taxi app can automatically pick up the address and identify the location of a passenger; which helps the public using the service to identify the address without needing to write the details.”



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