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Latest News globalised through Shop and Ship

Cash on delivery in MENA region

Dubai-based e-commerce site partners with Aramex to deliver products globally.

November 11, 2013 3:57 by

JadoPado has become the latest e-commerce player in the UAE to partner with Shop and Ship, the online shipping delivery service by logistics firm Aramex, to cater to an international customer base.

Through this collaboration, customers will be able to buy products from, have them delivered to Aramex’s Shop and Ship addresses and then shipped overseas to their home addresses.

Shop and Ship offers online merchants the ability to access new markets without having to stretch their delivery solutions or worry about compromising the quality of their customer service. The partnership will effectively allow to extend its services to international markets beyond the GCC region.

Hassan Mikail, global director of e-commerce at Aramex, whose headquarters is in Dubai, says that the UAE has rapidly developed into a popular global shopping destination, but still has a fledgling e-commerce sector.

He adds: “Currently, only a handful of e-commerce companies based in the Middle East region have an international customer base, because cross-border shipping poses major challenges. Our innovative merchant solutions are specifically designed to simplify international shipping for online retailers as we handle everything, from customs clearance and processing to last mile delivery, in addition to expanding the company’s geographic reach.”

Shop and Ship enables consumers from 52 major cities worldwide to purchase from any online store around the world. It sets up postal addresses to receive orders in New York, London, Shanghai, Dubai, Mumbai, Istanbul, Hong Kong and Johannesburg, and then ships the packages to a consumer’s actual home address.

Aramex first launched its international shipping service in Dubai in February this year, choosing the emirate as the Arab world’s first location to extend its service to.

In July, Omar Kassim, founder and CEO of, called on the public and other e-commerce players in the market to “say no” to the cash-on-delivery (COD) model, where customers only pay for products upon delivery. He highlighted the many challenges that this payment method presents to merchants and said that while COD may be manageable within the confines of one country, it still leads to a higher number of rejected deliveries, leaving the company to bear all costs.

He adds: “If customers are not given cash-on-delivery as an option and assuming that viable offline alternatives do not exist to the service that you are providing, customers are more than willing to pay with their credit cards,” he says, adding that 60 per cent of customers who currently shop on opt to do exactly that.

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