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More awareness leads to more complaints in Dubai

Know your consumer rights in Dubai

The Department of Economic Development opens more communication channels for consumers.

July 21, 2013 11:23 by

The Department of Economic Development (DED) in Dubai says that as residents and retailers have become more aware of consumer rights and protection systems, consumer complaints have also gradually begun to increase.

The authority registered 5,438 complaints in the first six months of 2013 — a substantial 38 per cent hike in complaints when compared to the same period in 2012. Between the first two quarters of 2013, consumer complaints rose 27 per cent from 2,390 to 3,046.

The most common complaint (around 1,837) was about disagreements between retailers and consumers on the terms and conditions of sale — while there were 1,151 complaints of damage and 375 regarding fraudulent practices.

Abdul Aziz Bin Hathboor, director of Consumer Protection at the Commercial Compliance & Consumer Protection (CCCP) sector, said that the workshops and campaigns that are conducted regularly by the DED are contributing significantly in encouraging consumers to raise issues and seek solutions.

The department has also worked to open more communication channels lately, allowing consumers the opportunity to speak up and make smart purchase decisions.

“Recently we have also launched, a web and app interface, where consumers can search for products and compare prices in real time and also make online complaints,” says Hathboor.

Consumers can also log their complaints on the website, call Ahlan Dubai on 600 54 5555 or reach CCCP on the Twitter handle @dubai_consumers.

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