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RTA launches app-based ‘smart taxi service’

Crackdown on Rude Taxi drivers

New package of eServices announced.

October 20, 2013 4:14 by



Announced at the GITEX Technology Week in Dubai, the RTA’s smart services are part of a greater push to the transition of the UAE to a ‘smart government’.

The new app allows clients to book taxis and directly track their path until arrival at the desired pick-up location. It has a ‘set of unique features and characteristics unprecedented in the Middle East region’, according to a statement from the RTA and covers all of Dubai’s taxis – more than 8,500.

“Through one of its excellent characteristics, the smart taxi app can automatically pick up the address and identify the location of a passenger, which helps the public to identify the address without needing to write details that, in many cases, is difficult for the elderly and tourists, and even to those who experience vehicle breakdown at an unfamiliar place,” says H.E. Mattar Al Tayer, chairman of the board and executive director of the RTA.

“The smart taxi app has exceeded the touch screen stage to just flipping the phone up or down, which will be enough to establish the details and location of a booking. So any cab that is nearest to the location will be booked and directed to the customer,” he adds.

With the smart services package, the RTA intends to launch version three of its main application at GITEX this week.  It offers new services to customers, including the payment of traffic fines, ability to recharge Nol cards, geo-tagging for Madinati service and an RTA services directory. It is also launching an eWallet service, which is a prepaid account that must be used to pay for the RTA’s services, which will also enable companies to save money, instead of using cash or credit cards.

“Taxi users will also have a new wave of services, such as smart touch screens fitted inside the Dubai Taxi Corporation’s cabs and the possibility of using Nol cards and credit cards to pay, in addition to the Hala taxi metre, which will enable users to view the details and image of the driver, as well as information about the vehicle,” says Al Tayer.



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