Shortage of skilled staff worry GCC bankers
Without enough skilled staff, banks are just about falling short of catering to increasingly demanding customers. Will the local market make up for the shortage or will banks look abroad?
November 29, 2011 4:08 by Precious de Leon
…SME banking operations and a majority (85 percent) will continue to invest in retail banking in their domestic markets.
The survey shows that nearly 80 percent of GCC banks have either planned to invest or are:
- Adding to their distribution networks with branches and ATMs (78 percent)
- Integrating channels for more seamless customer experiences (74 percent)
- Improving customer segmentation and better tailoring services (74 percent)
- Creating and expanding mobile banking and payments capabilities (67 percent)
Of course the success or failure of these plans will hugely depend on whether the companies get the right kind of people to get execute these projects the way only the skilled and determined can.
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