Because we know it’s easier said than doneMay 28, 2015 9:53
The Dubai Metro has been experiencing operational problems since it launched on September 9. What do you think?
The results are in.
October 4, 2009 4:08 by Aarti Nagraj
The Dubai Metro transported 367,000 passengers during its first week in operation, and crossed the one million mark by the end of its first 15 days. But despite its popularity, the system has been facing constant problems; overcrowded stations, platform doors not opening, and frequent delays.
Although the ticket process is quite simple, several passengers were confused with the card system. And in the first week, the train even skipped stopping at some of the stations because, apparently, they were too crowded.
The Dubai Roads and Transport Authority (RTA) has blamed inexperienced passengers for causing many of the problems. They said that some of the passengers on the train pushed the emergency button, which made the trains stop and led to unnecessary delays.
Around 20 percent of our respondents also agree, saying that trains are overloaded with inexperienced passengers. With most of the stations not open as yet, commuters are using the metro for joyrides and not out of necessity. And the Dubai Metro being the first of its kind in the region, it is a new experience for many people. It has even become a vital part of the itinerary for tourists.
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