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Etisalat denies mobile credit draining rumor
Etisalat has denied rumours that a large amount of phone credit is deducted from customers’ account if they try to call back certain incoming calls from an international number.
May 22, 2011 3:02 by p.deleon
Etisalat has denied today the information that is being passed around on websites, social applications and emails regarding the draining of talk time or excess call charges through an international scam. As rumoured, a large amount of phone credit is deducted from customers’ account if they try to call back certain incoming calls from an international number.
Jabir Al Janahi, Vice President, Corporate Communications, Etisalat said that these rumors are incorrect and that the tariff for calling the mentioned destination is charged based on the normal tariff rate for that country. Etisalat’s Customer Care Center has not received any complaints about an additional charge has been deducted from their credit when trying to call the specified international destination.
Al Janahi stressed that Etisalat is keen on protecting its customers from the fraud operations that they might be exposed to. Dedicated staff and departments have been assigned to ensure customer concernment. In addition, Etisalat always sends warning messages to its customers in case there are any unusual activities.
Al Janahi has urged Etisalat’s customers to verify such information and make sure it is correct before resending rumors via emails and other social applications. Customers are requested not to respond to unknown numbers and persons. He also stressed on the importance of not revealing any personal information like credit cards numbers, passwords and other personal information.