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Etisalat says BlackBerry problem “slight technical fault”
Etisalat claims a software upgrade sent to its BlackBerry customers has drained batteries in a "very limited number of devices"...
July 15, 2009 1:14 by Dana El Baltaji
Etisalat claims a software upgrade sent to its BlackBerry customers has drained batteries in a “very limited number of devices,” reports The National.
“These upgrades were required for service enhancements particularly for issues identified related to the handover between 2G to 3G network coverage areas,” a company said in a statement. “A conflict in the settings in some BlackBerry devices has led to a slight technical fault while upgrading the software of these devices.”
The company was responding to local and international media reports that the software patch contains files named “interceptor” and are marked by a company named SS8, which gives communications operators interception software.
Etisalat acknowledged it received 300 complaints regarding the software, and has advised its customers to contact its call center to “resolve the issue completely.”