Bahrain Islamic Bank completes successful branch process re-engineering assignment with MTI Consulting
MTI Consulting successfully completed a bank process restructuring initiative for Bahrain Islamic Bank
May 29, 2011 9:57 by mtiworldwide
Bahrain Islamic Bank has recently concluded a very successful retail banking and branch process re-engineering assignment with MTI Consulting, the focus of which was on Process Efficiency and Service Quality.
Mr. Abdul Rahman Turki, the General Manager for Retailing at BisB commenting on the project said “As the regional in Retail Islamic Banking, which is a very competitive category, we always look to go from strength to strength in 3 key areas: Service Quality, Process Efficiency and Cost Optimization. MTI Consulting with their extensive experience in this field along with our management team has jointly worked on a road map for this. We are very pleased with the assignment”
“MTI’s engaged BisB retail banking staff throughout the project – over 45 management and head office staff were interviewed with structured surveys conducted with the majority of BisB branch staff, detailed interviews with all branch managers and informal conversations with a cross-section of staff and supervisors” said Mr. Hilmy Cader, the CEO of MTI Consulting and the Lead Consultant for this project
MTI is a boutique international consultancy with a strong regional footprint in the Gulf and Asia, with a strong practice in financial services, both Islamic and conventional.