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Interactive Intelligence Conducts Survey to Gain Valuable Insight into Customer Service Experience Strategies of Middle East Companies

Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence

Company hopes to identify trends to better help Middle East organizations plan their customer service experience strategies

June 13, 2013 1:48 by

DUBAI, United Arab Emirates, 13th June, 2013 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, is conducting a survey across the Middle East to understand the level regional companies are at with regard to implementing customer service experience strategies and technologies.

Shaheen Haque, Territory Manager, Middle East and Turkey at Interactive Intelligence says, “In today’s competitive climate, the success of organizations will to a large extent depend on how well they understand and service their customers at every stage of their interaction. We believe that the survey will shed light on how prepared Middle East organizations are to deliver customer service excellence and what channels and technologies are being used for service delivery. Survey findings will enable us to educate regional companies as to where the gaps exist and how they can increase customer loyalty and grow their business through better service and better customer experience.”

Survey respondents stand to win an Apple iPad Mini. Results of this survey, together with the winner of the prize draw, will be published via a press release. The survey questionnaire can be found at

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: [email protected]

Media Contact:
Colin Saldanha
+97150 6400762
[email protected]

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