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Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure, Worldwide Report
Report defines leaders as high-viability vendors with broad portfolios, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products
August 5, 2012 3:29 by Colin_Saldanha
DUBAI, United Arab Emirates, August 2, 2012 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software solutions, has been positioned by Gartner in the leaders quadrant of its 2012 Magic Quadrant for Contact Center Infrastructure, Worldwide1report.
The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting www.inin.com/MQ, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
“We’ve made significant investments over the last year to further solidify our leadership status in the contact center infrastructure market,” said Shaheen Haque, Territory Manager, Turkey and Middle East at Interactive Intelligence. “These include major investments in our cloud-based contact center business and key international acquisitions that reinforce our global presence.
“In addition to these investments, we’ve continued to release critical new contact center features, such as functionality for business process automation, real-time speech analytics, and our latest mobile customer service offering. These innovations ensure that our customers always get the most comprehensive, relevant and reliable solutions possible,” Brown concluded.
According to Gartner, leaders in its Magic Quadrant for Contact Center Infrastructure report are “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”
In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.
CIC’s single-platform, software-based architecture includes applications for contact center agents and supervisors, as well as unified communications applications for business users. It can be deployed on-premise or via a cloud-based communications-as-a-service delivery model.
For more information about CIC, visit http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx.
1 Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by D. Kraus, G. Johnson, and S. Blood, June 27, 2012.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com.
Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: [email protected]