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Red Hat Expands Technical Account Management Services to Offer SAP® Solution-centric Support
Customers Using SAP® Solutions Can Now Benefit From In-depth Expertise of Red Hat Technical Account Managers
May 16, 2013 2:06 by Colin_Saldanha
DUBAI, United Arab Emirates – May 16, 2013 – Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced it has expanded its Technical Account Management Services portfolio to include specific support for SAP® solutions. Now, Red Hat customers who also use SAP products can benefit from Red Hat Technical Account Managers (TAMs) specializing in SAP solutions, allowing customers to benefit from the TAMs’ in-depth knowledge and expertise and proactive guidance.
Red Hat’s TAM support for SAP solutions builds on an already strong platform of services offered to customers of both companies by taking existing support systems a level further. Red Hat’s TAMs have in-depth knowledge and expertise on SAP solutions, allowing them to provide customers with guidance and insight into their installations, including recommendations on strategic and proactive planning, technical and product roadmaps, and more. As a result, TAMs help organizations optimize their environments running SAP software with Red Hat’s solutions, enabling businesses running technologies from both SAP and Red Hat to get the most out of their investments.
Red Hat’s Technical Account Management Services portfolio provides customers with access to a single, dedicated senior resource who works collaboratively with them to optimize their solutions for their business. Red Hat’s TAMs offer customers personalized and proactive guidance based on familiarity with each customer’s environment and business goals, as well as overall industry best practices. TAM customers also receive priority access for product feature requests and fixes and visibility into current and future Red Hat products.
Red Hat first established its TAM program in 2001, beginning as a broad effort that covered all Red Hat solutions. Since then, the company has begun offering TAMs that focus on specific products and services, including SAP solutions, cloud computing, virtualization, storage, and platform and middleware deployments.
Marco Bill-Peter, vice president, Global Support Services, Red Hat
“Solutions from Red Hat and SAP provide the technological backbone for thousands of enterprises around the world. As such, we’re very pleased to expand our Technical Account Management Services program with a specialty in SAP solution-centric environments. Red Hat TAMs can provide customers running SAP solutions with invaluable support services and strategic guidance that will help them grow their business.”
About Red Hat, Inc.
Red Hat is the world’s leading provider of open source software solutions, taking a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.
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