close

policy

We would like to invite you to continue a survey you have started. ...

Do you trust your insurer ?

Strongly agree
Agree
Disagree
Strongly disagree
Insurance provides peace of mind
Insurance is purchased only when compulsory
Terms and Conditions (small print) are clear and easily accessible
Insurance jargon (language) stands in the way of fully understanding each policy
Insurance companies try their best to uphold the details of the policy without cutting corners
Reducing risk, cutting costs and profits are more important to an insurance company than the customer
Insurance companies in the region are as professional as in other more developed markets
Gender
Age group
Do you feel your insurance provider works in your interest?
Have you had a rejected claim that you feel was not justified?
Do you trust your insurance provider?
Our Network

Register for our free newsletter

 
 
Latest News

Spend On Unified Communications and Collaboration Technologies at Risk Without Employee Adoption

Craig Levieux, Dimension Data’s Group General Manager for Converged Communications

Dimension Data research shows the need to survey and profile employees is vital to ROI success

0

April 9, 2013 2:06 by



Dubai, UAE – 9 April 2013 - IT decision-makers in large organisations are predicted to spend US$ 53 million on services to support unified communications and collaboration (UCC) over the next two years, as uptake in UCC as a strategic business opportunity increases. However, this spend could be at risk without user adoption.  That’s according to new research released today by global ICT solutions and services provider Dimension Data.

 

Earlier this year, Dimension Data commissioned research firm Ovum to conduct a global UCC survey across the Americas, Australia, Asia, Europe, and South Africa. Over 1 320 enterprise ICT decision-makers and 1 390 employees in a broad spectrum of industry verticals in 18 countries were interviewed.

 

According to the Dimension Data 2013 Global UCC Study over 78% of the IT decision-makers polled said they have a current strategic plan and budget to implement “select components” of UCC. Additionally, 43% have a budget for ‘most components’ of UCC, while 42% of decision-makers indicated they have a budget to proceed with investment in “all or most aspects” of UCC.

 

“This is a surprising shift,” says Craig Levieux, Dimension Data’s Group General Manager for Converged Communications, “especially when economic conditions and operational constraints normally put the brake on enterprise communications investment. Typically, UCC has not been the subject of strategic ICT planning. In fact, until recently, UCC was largely synonymous with the corporate PBX, and the idea of formulating and rolling out a UCC strategy – even among large organisations – was alien.”
“Of those IT decision-makers who had made major UCC investments in the past two years, a high 61% cited measurable cost savings, employee uptake and employee productivity. This sends a strong message to organisations that don’t recognise unified communications as a strategic productivity and cost-saving weapon.”

 

Meanwhile, the UCC aspirations of organisations don’t match those of their employees. “Our research tells us that organisations are failing to profile and assess their employee requirements,” explains Levieux. “This lack of employee awareness could pose a risk to the success of those UCC investments on today’s boardroom agendas – especially since decision-makers expressed that they are basing their UCC investments on improved business processes and productivity.

 

“When we analysed the strategic approach that enterprises are taking towards UCC, the BYOD trend, the focus on mobilising UC and social collaboration, and aspirational goals to increase business agility, we were surprised that only 38% of large enterprises reported that they profiled their users. Of those who don’t profile users, around 20% have simply not thought of doing it. More alarming is the fact that 21% believe their employees all have the same requirements, while 13% did not see the value in profiling.

“For organisations looking to formulate or refresh a UCC, employee feedback is critical. In a world where more employees bring their own devices to work, a gap in understanding between decision-makers and employees could come at a very real cost. User uptake is a critical success metric for UCC investments, especially as more UCC applications will be delivered to employees, who expect multiple device support and applications that match their requirements. If not, uptake will continue to lag behind aspirations, as has been the case with many standard UCC applications to date,” explains Levieux.

-Ends-

 

For further information
Barbara Muzata
Communications Manager
Dimension Data Middle East & Africa

Office:  +27 (0) 11 575 4814

Cell:      +27 (0) 71 249 5467

Email:  [email protected]

       

Or

 

Nirmala D’souza

OAK Consulting FZ LLC

+971507343840

[email protected]

 

 

 

 



0

Leave a Comment