Crash and burn: aviation customer service in hindsight
There’s nothing better then being pampered while you’re stuck in a metal cabin more than 30,000 feet above sea level. So why can’t some airlines do it?
June 5, 2011 6:54Register for our free newsletter
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There’s nothing better then being pampered while you’re stuck in a metal cabin more than 30,000 feet above sea level. So why can’t some airlines do it?
June 5, 2011 6:54Most corporations know that prompt and aggressive public relations efforts are often needed in times of crisis – something BP and BA are finding out the hard way.
June 21, 2010 5:55