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crisis management

Crash and burn: aviation customer service in hindsight

Crash and burn: aviation customer service in hindsight

There’s nothing better then being pampered while you’re stuck in a metal cabin more than 30,000 feet above sea level. So why can’t some airlines do it?

June 5, 2011 6:54
 
A handle on disaster

A handle on disaster

Most corporations know that prompt and aggressive public relations efforts are often needed in times of crisis – something BP and BA are finding out the hard way.

June 21, 2010 5:55