*Not* Covered by Warranty
If the dispute is not resolved, why do consumers not resort to public agencies whose responsibility it is to defend them as the weaker party in disputes with big business asks Abdel Aziz Aluwaisheg
April 8, 2012 11:41
Tweet me, poke me, DM me: customer service as we’ve never seen before
Will companies soon learn to take on new platforms for customer service? Capita’s research shows there’s not enough customer interaction over phone, let alone online.
March 5, 2012 5:06
A healthy salad with a side of ignorance
The need for healthy food in Dubai is surpassed only by the need for knowledgeable service staff behind the counter.
February 21, 2012 3:52
Watch your words: they might just be illegal
Eva Fernandes is surprised to find out that posting a review of a poor customer service experience is actually outlawed in the UAE.
August 7, 2011 3:28
Crash and burn: aviation customer service in hindsight
There’s nothing better then being pampered while you’re stuck in a metal cabin more than 30,000 feet above sea level. So why can’t some airlines do it?
June 5, 2011 6:54
At your service, finally…
Every now and then Kipp is positively surprised by how professional local companies in the UAE can be.
March 27, 2011 5:00
Hold the phone
Sniff. Sniff. Will cold calls eventually be a thing of the past?
March 22, 2011 12:50
Mystery shoppers? Let Kipp save you the bother
Retailers in the UAE want to know what their service is like, apparently, so they’re paying people to help find out. Send a check Kipp’s way.
June 6, 2010 10:15
According to a recent survey, UAE customers are happier with bank services after the financial crisis. Do you agree?
The results are in.
November 30, 2009 2:04
Are you being served? Part II
Is customer care in the GCC up to scratch? Communicate magazine investigates. Part II
November 9, 2009 10:35
Are you being served? Part I
Is customer care in the GCC up to scratch? Communicate magazine investigates. Part I
November 7, 2009 2:55
Kuwait: expats sent packing
The state plans to get tough and reduce the number of foreign residents.
May 20, 2013 5:05
Dubai Labourers on 'rare' labour protest
Two Arabtec employees who asked not to be identified said several thousand workers engaged on various projects did not report for duty on Sunday.
May 20, 2013 9:33
Tumblr officially off the market
Yahoo! board unanimously approves the acquisition...
May 19, 2013 3:20
A maid's wage
An FNC member to argue that minimum wages are 'taking advantage' of employers.
May 20, 2013 4:24
Taking on Abercrombie & Fitch
Controversial views from the clothing company's CEO causes huge backlash.
May 16, 2013 2:43