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customer service

*Not* Covered by Warranty

*Not* Covered by Warranty

If the dispute is not resolved, why do consumers not resort to public agencies whose responsibility it is to defend them as the weaker party in disputes with big business asks Abdel Aziz Aluwaisheg

April 8, 2012 11:41
 
Tweet me, poke me, DM me: customer service as we’ve never seen before

Tweet me, poke me, DM me: customer service as we’ve never seen before

Will companies soon learn to take on new platforms for customer service? Capita’s research shows there’s not enough customer interaction over phone, let alone online.

March 5, 2012 5:06
 
A healthy salad with a side of ignorance

A healthy salad with a side of ignorance

The need for healthy food in Dubai is surpassed only by the need for knowledgeable service staff behind the counter.

February 21, 2012 3:52
 
Watch your words: they might just be illegal

Watch your words: they might just be illegal

Eva Fernandes is surprised to find out that posting a review of a poor customer service experience is actually outlawed in the UAE.

August 7, 2011 3:28
 
Crash and burn: aviation customer service in hindsight

Crash and burn: aviation customer service in hindsight

There’s nothing better then being pampered while you’re stuck in a metal cabin more than 30,000 feet above sea level. So why can’t some airlines do it?

June 5, 2011 6:54
 
At your service, finally…

At your service, finally…

Every now and then Kipp is positively surprised by how professional local companies in the UAE can be.

March 27, 2011 5:00
 
Hold the phone

Hold the phone

Sniff. Sniff. Will cold calls eventually be a thing of the past?

March 22, 2011 12:50
 
Mystery shoppers? Let Kipp save you the bother

Mystery shoppers? Let Kipp save you the bother

Retailers in the UAE want to know what their service is like, apparently, so they’re paying people to help find out. Send a check Kipp’s way.

June 6, 2010 10:15
 
According to a recent survey, UAE customers are happier with bank services after the financial crisis. Do you agree?
 
Are you being served? Part II

Are you being served? Part II

Is customer care in the GCC up to scratch? Communicate magazine investigates. Part II

November 9, 2009 10:35
 
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