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Customer Satisfaction

Are you a satisfied UAE customer?

The UAE ranks in the 8th spot for best customer service

September 11, 2014 4:32
 
Customer Experience: What was your best or worst?

Customer Experience: What was your best or worst?

What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.

March 14, 2012 3:05
 
Will I eat a Big Mac again?

Will I eat a Big Mac again?

Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.

February 14, 2012 4:41
 
Gulf telcoms bet on data as growth ebbs

Gulf telcoms bet on data as growth ebbs

Telcos face numbers challenge as only a sixth of subscribers access data through handsets even as the UAE posts the highest mobile penetration in the world.

May 18, 2011 5:34
 
Qtel’s Hala Fan Club Brings a Sizzling Summer of Soccer

Qtel’s Hala Fan Club Brings a Sizzling Summer of Soccer

Amazing newservice lets people share every football moment with Friends.

June 1, 2010 9:53