Customer Experience: What was your best or worst?
What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.
March 14, 2012 3:05
Will I eat a Big Mac again?
Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.
February 14, 2012 4:41
Top five global experience gifts sure to impress
Forget shopping for gifts in crowded malls. Experience gifts are the wave of the future. Here are top five gifts in ascending price range that’s sure to impress.
December 12, 2011 3:15Working in the Gulf ‘a must’ for high flyers
Working in the Gulf is becoming a must-do for high flying professionals, according to a new report.
June 13, 2010 3:05
Five-star thinking
In this age of affordability, how can luxury survive without selling out? Gaurav Sinha, managing director of Insignia branding agency, discusses how five-star hotels can maintain both occupancy and credibility.
June 10, 2010 5:32
Dusting off the Emirates ID card
The Emirates Identity Authority is 'keen' on making its ID cards more functional.
May 16, 2013 5:57
Turkish Airlines Can Ride Out Turbulence
The airline said there had been little impact on May 15 from a strike in protest over pay and previous sackings.
May 16, 2013 2:57
Air Berlin doesn't need Etihad's help
Last year, the German carrier posted its first annual profit since 2007.
May 16, 2013 10:54
Taking on Abercrombie & Fitch
Controversial views from the clothing company's CEO causes huge backlash.
May 16, 2013 2:43
Fake pilot 'on the run'
Michael Fay forged papers and operated as a pilot for Afriqiyah Airways for eight months. . .
May 14, 2013 11:26