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Is this the world’s most loved CEO?

Net-a-Porter staff bids farewell to its CEO with heartfelt gesture

September 24, 2014 12:15
 
Customer Experience: What was your best or worst?

Customer Experience: What was your best or worst?

What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.

March 14, 2012 3:05
 
Will I eat a Big Mac again?

Will I eat a Big Mac again?

Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.

February 14, 2012 4:41
 
Top five global experience gifts sure to impress

Top five global experience gifts sure to impress

Forget shopping for gifts in crowded malls. Experience gifts are the wave of the future. Here are top five gifts in ascending price range that’s sure to impress.

December 12, 2011 3:15
 

Working in the Gulf ‘a must’ for high flyers

Working in the Gulf is becoming a must-do for high flying professionals, according to a new report.

June 13, 2010 3:05
 
Five-star thinking

Five-star thinking

In this age of affordability, how can luxury survive without selling out? Gaurav Sinha, managing director of Insignia branding agency, discusses how five-star hotels can maintain both occupancy and credibility.

June 10, 2010 5:32