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Video: Is this the new way to search for hotels?

You no longer need to rely on bad images and questionable reviews

November 18, 2015 12:18
Man Using A Mobile To Shop Online

“UAE men shop more than women”:

“Shop online, pay offline” seems to be the norm

June 7, 2015 4:15
Female pharmacist with a female customer in her pharmacy

Top 4 things brands mess up when it comes to customer experience

…and 3 things they can do to fix them

May 18, 2015 2:37
Female shoes

Why do you buy luxury products?

People in the UAE do it for one of these ten reasons…

May 12, 2015 4:14
Young Man Multi Tasking Working On Laptop, Phone And Remote

Blog: Are we turning square-eyed?

Adults own at least four electronic devices each, reveals a recent report

January 13, 2015 11:39

Flying high with the Breitling Wingwalkers

I am in mid-air, battling g-force winds, wondering why on earth am I on top of a plane

December 15, 2014 11:44
Clothes On A Rack

Retail revival: Future of shopping re-imagined

Imagine manikins that talk to you, augmented reality and robotics

October 19, 2014 2:30

Is this the world’s most loved CEO?

Net-a-Porter staff bids farewell to its CEO with heartfelt gesture

September 24, 2014 12:15
Customer Experience: What was your best or worst?

Customer Experience: What was your best or worst?

What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.

March 14, 2012 3:05
Will I eat a Big Mac again?

Will I eat a Big Mac again?

Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.

February 14, 2012 4:41