Customer Experience: What was your best or worst?
What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.
March 14, 2012 3:05
UAE’s Etisalat cuts costs through outsourcing, sues Indian JV partners
UAE telecoms operator Etisalat will outsource network maintenance and support services while abroad, it plans to sue Indian JV partners for fraud
February 25, 2012 12:41UAE’s Etisalat cuts costs through outsourcing, sues Indian JV partners
UAE telecoms operator Etisalat will outsource network maintenance and support services while abroad, it plans to sue Indian JV partners for fraud
February 25, 2012 12:38
Will I eat a Big Mac again?
Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.
February 14, 2012 4:41
Qatar's Leverage Over Banks Is On The Wane
Qatar needs to find a home for billions of dollars raised from gas exports each year, writes Una Galani.
May 22, 2013 9:43
First report by Etisalat covering global footprint
Telecom company exhibits its high impact projects, including Mobile Baby.
May 21, 2013 6:01
Qatar Should Consider More Flexible Exchange Rate - Central Banker
As the World Cup draws closer, Qatar's fiscal spending, its only policy tool, may become difficult to restrict.
May 21, 2013 4:23
Gold iPad at Burj Al Arab
Device to be a “virtual concierge” for luxury hotel's guests.
May 22, 2013 12:04
Minimum wage 'unfair' for employers?
FNC member argues that minimum wage for domestic workers and maids is 'taking advantage' of employers.
May 20, 2013 4:24