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Happy And Sad Face.

If You’re Happy and You Know It…

…tell Dubai government through a newly launched Smart app

October 13, 2014 10:28
 
Arrival-Departure Board

Why you should not be afraid to fly

After the recent unfortunate events that have occurred in the aviation industry, Kippreport looks into the safety of flying.

July 30, 2014 5:15
 
Customer Experience: What was your best or worst?

Customer Experience: What was your best or worst?

What is Customer Experience? Is it a new name for Customer Service? What’s in it for you? Arti Gupta tells you why a good customer experience isn’t utopian at all.

March 14, 2012 3:05
 
UAE’s Etisalat cuts costs through outsourcing, sues Indian JV partners

UAE’s Etisalat cuts costs through outsourcing, sues Indian JV partners

UAE telecoms operator Etisalat will outsource network maintenance and support services while abroad, it plans to sue Indian JV partners for fraud

February 25, 2012 12:41
 

UAE’s Etisalat cuts costs through outsourcing, sues Indian JV partners

UAE telecoms operator Etisalat will outsource network maintenance and support services while abroad, it plans to sue Indian JV partners for fraud

February 25, 2012 12:38
 
Will I eat a Big Mac again?

Will I eat a Big Mac again?

Avid Kipp reader and customer experience strategist Arti Gupta shares her thoughts after visiting a McDonald's kitchen in Dubai.

February 14, 2012 4:41
 
Questionable quality: tackling the region’s food service industry

Questionable quality: tackling the region’s food service industry

From a hair strand in a coffee cup to misleading ad portions, here are a few Kippers sharing their food woes.

January 17, 2012 4:22
 
Fastfood, too furious: does quality have a place in the fastfood industry?

Fastfood, too furious: does quality have a place in the fastfood industry?

Customers are fighting back with a vengeance when it comes to bad experiences dining out. And companies can choose to listen and do better or get scratched of the menu.

January 15, 2012 4:00
 
Hold the phone

Hold the phone

Sniff. Sniff. Will cold calls eventually be a thing of the past?

March 22, 2011 12:50
 
Five-star thinking

Five-star thinking

In this age of affordability, how can luxury survive without selling out? Gaurav Sinha, managing director of Insignia branding agency, discusses how five-star hotels can maintain both occupancy and credibility.

June 10, 2010 5:32
 
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